Browse our most frequently asked questions list below to learn everything you need to know!

A deposit of $1 is required to reserve the equipment for your event. We require a deposit to secure your rental as we have a limited inventory and availability. The deposit is non-refundable unless the event is cancelled due to poor weather on the day of the event, IE: Rain, high winds, or natural disaster like a fire. If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

Yes! Please give us a call or send us a text message to 707-521-9029 or 707-593-0768 or send us an email at and we can schedule a time to meet to discuss details.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Yes. To maintain high quality inflatables, please remove shoes before entering the jump space. This helps keep our inflatables clean and reduces wear.

In order for us to maintain the cleanliness of our inflatable units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning. We do offer concession and table/chair pickup options.

These units weigh a couple hundred pounds or more. We will NOT deliver more than 3 steps. Count your steps (stairs). We will not go up/down steep paths. If there is small slope the path must be paved. If you have stairs in your yard the path is probably too steep. At arrival if the driver feels the path is too steep they will not deliver the jump to that location. This is a safety issue and we want to ensure no injuries happen. You will still be responsible for the rental fee if we can not deliver. If you can easily move a refrigerator to your set up location without help then we can deliver our inflatable there. If moving a refrigerator to the set up location would be difficult for you then it is not a acceptable pathway for us bring our inflatables to. For our employees safety they have been instructed to refuse to deliver the inflatables  to unsafe locations (using their judgement) .  Before ordering the inflatable it is your responsibility to select a safe location the inflatable will be delivered to and fit in.

The set up area depends on the unit. When looking through our site and finding a inflatable that you like, and look at the item dimensions and you will see the setup area needed for that particular item. As a good rule of thumb most bounce houses will fit in a standard two car driveway. It is your responsibility to ensure that you have adequate space for the rented equipment.

We do need a clear pathway to and from the set up location. Most smaller items (standard bounce houses and small combos) need approximately 3-3.5 ft clearance to be moved through. Larger items such as obstacle courses and water slides need 4-6ft clearance to move through. Please call us if you have concerns about access to your set up location.

Please ensure that there is a clear path from the street all the way to your set up area. Most inflatables (jumps, jump/slide combo, water slides) Need 3.5 foot pathway & gate.  Some of the larger inflatables (bounce houses/bounce house slide combos/water slides/obstacle combo) require a 4 foot pathway and gate. If you have stairs or a tiered backyard please call the office to discuss setup options. Be sure the area is clear of rocks, branchs, dog poop etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.

If you need to cancel for any reason, ask we ask is that you let us know before 6pm the day before delivery day. This helps keep or cost low so we can continue offering this service. If any balance is paid before hand, it will be fully refunded, pending Toads Jump management approval.

If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible. An additional fee may apply.

We can set up at Lake County Parks, Hidden Valley Lake Association Parks, and City of Clearlake Parks. A park delivery fee may be applied to park orders and a generator will be required. Please know that in order to schedule a bounce house at an approved park a permit must be on file. Some parks require a minimum notice of 30 days for park permit application approval. This process requires a Certificate of Liability to be produced by Toads Jump and submitted to the owner of the park. Please allow ample time for this process. Limited time for application approval will risk your event being denied by the park. If you are providing your own generator, it must be a minimum of 3500watts and Toads Jump staff will not supply fuel or start the generator. An attendant from the party must start the generator and Toads Jump staff will connect the extension cord. If the generator is faulty or runs out of gasoline, Toads Jump and its staff will not be liable. Refunds will not be applied in the case of an issue with a customer provided generator.

Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out. You can cancel up to the morning of your party if there is foretcasted rain for your event date. We will not deliver on rainy days due to safety. Inflatables become very slick when wet and unsafe to jump in.

We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain or a future date may be discussed. If it starts to rain during your party there are not any refunds.

All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand, especially during the warmer months of the year. Therefore, it would be best to make your reservation as soon as possible. Last minute fee will be charged if a rental is made 24-48 hours prior. If a last minute rental is needed, we will accommodate the party start time, but we will not adjust the current delivery route for any last minute rentals.

Still have questions?

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