Everything you need to know before reserving—and a handy preparation checklist for customers with an upcoming event.
Most reservations require a $1 deposit. The deposit guarantees your selected rentals for the date of your event. If a different deposit amount applies, it will be shown during the reservation process.
Deposits are nonrefundable when a customer cancels for reasons unrelated to unsafe weather. If you need to cancel or change your event, please contact us as early as possible. Depending on the circumstances and availability, we may be able to help you reschedule.
Safety comes first. Rain, high winds or other unsafe conditions may require a rental to be postponed or cancelled. When weather affects your event, we encourage you to reschedule and apply your deposit toward another rental within one year of the original reservation date. If rescheduling is not a workable option, we will refund the deposit for a weather-related cancellation.
Toads Jump may make the final decision not to install or operate equipment when conditions are unsafe. We will communicate with you as conditions develop.
If you paid only the deposit when reserving, the remaining balance is due at delivery. The balance may be charged to the card on file or paid in cash at delivery. We do not accept checks except for approved church and school events. Our delivery team does not carry change, and any cash paid above the balance due will be considered a tip for the crew.
Please measure the complete setup area and confirm that the rental will fit before reserving. Product dimensions alone may not include all additional clearance needed for safe installation. The pathway from the delivery vehicle to the setup location must also be clear and accessible.
Before our team arrives, remove sticks, rocks, toys, pet waste, decorations, vehicles, trailers, lawn furniture, yard equipment and other debris or obstructions. Grass should be cut no later than the day before setup. Dead or dry grass is acceptable; we can place a tarp beneath the unit when appropriate.
If the setup area or access route is unsafe or inaccessible, setup may be delayed until later in the delivery route or cancelled. Additional trips, unexpected obstacles or access problems may result in additional fees. Severe access problems that were not disclosed in advance may result in a fee of up to $250 or cancellation without a refund.
For insurance and safety reasons, Toads Jump cannot set up or operate our rental equipment alongside inflatables or party rental equipment supplied by another rental company or privately owned equipment. Any outside equipment must be removed from the event and setup area before our delivery team arrives.
If outside rental or privately owned equipment is present when we arrive, setup may be delayed or declined. Please contact us before your event if you have questions about whether a particular item is permitted.
Please notify us in advance about stairs, steep slopes, narrow pathways or gates, and any other access concern. Most equipment requires a pathway at least 36 inches wide. Motorized gates must remain fully open while our team is on the property and until our vehicle has exited.
You are responsible for providing sufficient working power within 50 feet of the setup area. Most bounce houses require one dedicated standard wall outlet. That outlet must be used only for the inflatable and may not be shared with other appliances or equipment.
Toads Jump supplies extension cords for inflatable equipment. Customers may use their own extension cords for concession equipment. If additional cords are needed, please arrange them in advance; an additional fee may apply.
If suitable power is unavailable at delivery, a generator will be required. We can provide a generator for an additional fee when arranged in advance. If our crew must leave and return because power was not ready, setup may be completed after the remaining scheduled deliveries and a return-delivery fee will apply.
For water rentals, you are responsible for providing a working water connection. We provide the hoses required for the selected inflatable for distances up to 50 feet from the spigot to the setup area. If a longer distance is required, please supply additional hoses or arrange additional hoses with us in advance. Additional charges may apply.
Most inflatable equipment is secured using stakes driven into the ground. Tell us before delivery if the area cannot be staked so we can determine whether alternative anchoring is possible. Sandbag installations require significant additional weight and labor, so additional charges may apply.
Toads Jump is not responsible for damage to underground sprinkler systems or other unmarked underground utilities caused by staking. Please identify all areas where stakes must not be placed. For overnight rentals, turn off sprinklers so the equipment is not flooded. Cleaning and drying fees may apply if sprinklers are left on and equipment becomes saturated.
Tables and chairs are normally delivered curbside and are not set up by the delivery crew. Please have them stacked in the same location for pickup. If you would like setup and breakdown service, contact us in advance so we can schedule the labor. An additional per-item fee may apply.
Generator rentals are delivered with fuel as a courtesy. The customer is responsible for checking the fuel level at least once every hour and safely adding fuel when necessary.
Customers are responsible for obtaining all permits required by the park, venue or local agency. Many parks require both a general-use permit and special approval for inflatables, generators or other equipment. Please confirm whether stakes are permitted.
We can provide a certificate of insurance when the park or venue requires one. A park-delivery fee of up to $250 may apply. Unless other arrangements are made, we deliver up to one hour before the event start time and pick up no later than one hour after the event ends.
Rental equipment must be supervised and may not be left unattended. The customer is responsible for ensuring that equipment is used safely and according to all instructions. The customer may be responsible for theft or damage that occurs while equipment is unattended, and any applicable damage waiver may be void.
For park events, a responsible adult must remain with the equipment until our crew has completed pickup.
Please save these numbers and watch for calls or messages as your event approaches.
If you are taking measurements for a structure such as a building or fence, please provide the height of the structure here. If height does not apply to the wash, for instance for a gutter wash, leave this field empty. Please note if you enter a value here after taking measurements, you will need to take measurements again.
